Return / Refund Policy

Refunds
Once you have notified us that you would like to be refunded, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods or we will, by agreement, arrange for the collection of these goods.

I would like to return my item. What should I do?
We hope that you are pleased with your purchase, but in the unlikely event you are not satisfied with your purchase, you may return the item to us by obtaining a Returns Code.  To do this, please contact us here 07715 254605

This must be requested within 14 days of receipt of the goods, and any returned goods must be received by us within 28 days of receipt. We regret that any returns received after this period will not be accepted.

How do I return my item?
To return an item to us by post, please package the item securely and return to:

Sarah Gregory Designs
The Orchards
Mill Street
Rocester
Staffordshire
ST14 5JX

Please ensure that the parcel is marked with your Returns Number.

Please note that we cannot accept responsibility for returned goods until they reach us therefore we would advise you to return the item via recorded delivery to confirm receipt.